E-Commerce Customer Support Full Time

Position Title: E-Commerce Customer Support

Employment Type: Full Time

Salary (AED): up to 6,000 inclusive depending on experience and qualifications

Job Location: Dubai, UAE

About the Client:

A Dubai-based enterprise, with a continuously growing portfolio of various industries including luxury fashion, couture accessories, and lifestyle brands.

Job Description:

• Will manage all D2C customer service operations, websites, ensuring timely resolution of customer queries, efficient order management, and adherence to service-level agreements across last-mile delivery, cross-border shipments, and returns processes.
• Manage returns, exchanges, and refund requests for D2C orders
• Monitor customer reviews across website and marketplaces
• Support case management related to marketplace orders (Amazon, Noon, Namshi, etc.) Handle customer complaints, disputes, and claim investigations

Qualifications:

• Must have atleast 2 years of experience in similar role within UAE
• Proven experience using customer support and ticketing platforms such as Freshdesk, Zendesk, Ziwo, or similar systems
• Familiarity with Shopify or Magento order management, marketplace case management, and D2C e-commerce operations.
• Experience supporting e-commerce customers, preferably within the GCC market.