Desktop Support Analyst Full Time

• A global multidisciplinary consultancy with 16,500+ professionals across 40+ countries
• Delivering world-class infrastructure, buildings, and environmental solutions
• Be a part of shaping our business and driving innovation initiatives.

About SJ Group

Surbana Jurong Group is a global consulting engineering firm renowned for technical excellence across civil, structural, and specialist disciplines. We combine world‑class engineering, digital delivery, and collaborative culture to deliver high‑performance outcomes across the built environment. Our teams work across multi‑disciplinary infrastructure and complex urban development, with a strong focus on quality, innovation, and client partnership.

About The Role

You provide hands-on and remote technical support to employees, resolving issues related to hardware, software, and basic network connectivity. The goal is simple: minimize downtime and keep business operations running.

Key Responsibilities

• Provide technical support for desktops, laptops, printers, and mobile devices
• Install, configure, and troubleshoot Windows/macOS systems
• Support applications (Microsoft Office, Outlook, Teams, business apps)
• Handle user account management (Active Directory, password resets)
• Manage hardware issues (RAM, HDD/SSD, peripherals)
• Assist with network issues (Wi-Fi, VPN, LAN connectivity)
• Log and track issues in ITSM tools (ServiceNow, Jira, etc.)
• Perform software installations, updates, and patching
• Support onboarding/offboarding users

Education & Qualification Requirements

• BS or Diploma or degree in IT / Computer Science
• Certifications (optional but helpful): CompTIA A+ Microsoft (MCSA / Modern Desktop) ITIL Foundation

Why Join SJ Group?

Join a global, multidisciplinary consultancy shaping sustainable, people-centric environments across 40+ countries. Work with world-class teams and lead impactful landscape design across the region.

All recruitment activities go through our internal Talent Acquisition Team, and currently, this role doesn’t require agency input.

Please do not forward resumes directly to SJ employees/managers; we do not accept unsolicited resumes and are not responsible for any associated fees.

• Only shortlisted candidates will be notified**

At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!