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We have an immediate opportunity for “Customer Transformation Manager”. Please let me know if you’re interested kindly send me your CV to kirthika.r@lancesoft.com
🚀Title: Customer Transformation Manager
📍Location : Doha – Qatar
🗓Duration :6 months contract extendable
⏰ Notice Period: Immediate joiner only
🔒 Key Requirements
- Develop and implement customer strategy and transformation roadmaps aligned with business objectives
- Design and implement customer operating models across contact centres, digital channels, and KAM
- Drive customer journey mapping and pain-point resolution to improve service delivery
- Collaborate across business and technology to ensure integrated, customer-centric operations
- Track and improve customer KPIs (satisfaction, cost-to-serve, digital adoption)
- Build capabilities in customer segmentation, analytics, and customer intelligence
- Deliver customer-facing sustainability initiatives (energy efficiency, demand-side management, green tariffs)
- Apply AMI-enabled customer use cases (consumption insights, usage alerts, demand response, billing transparency)
- Lead and drive business development and client engagement activities
To do this role effectively, we are looking for people with knowledge and experience in the following areas:
- A minimum of 10 years of experience in customer roles preferably in the power & utilities sector
- Experience Implementing customer initiatives
- Previous experience in a consulting role within a Big 4 firm
Interested candidates send me your Cv along with below details:
Expected salary:
Visa/ Work Permit:
Notice Period:
Current Location: