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We’re Hiring: Customer Support Specialist – Digital Transformation & LMS Support Are you a motivated Bahraini fresh graduate looking to start your career in technology and digital support? Join our team and be part of impactful digital transformation initiatives supporting enterprise platforms and Learning Management Systems (LMS).
This is an exciting opportunity to build hands-on experience in technical support, digital platforms, and user enablement within a dynamic and fast-paced environment.
Key Responsibilities
- Provide first-line technical and functional support for digital platforms and LMS users
- Respond to user inquiries via phone, email, ticketing systems, and digital support channels
- Troubleshoot platform, access, account, and usage-related issues
- Support LMS users with course access, assessments, notifications, and permissions
- Escalate complex issues to technical teams when needed
- Track, document, and follow up on support tickets to ensure timely resolution
- Assist users with onboarding and platform guidance
- Contribute to FAQs, knowledge base articles, and support documentation
- Report recurring issues, trends, and enhancement opportunities
- Support testing and validation activities during platform updates/releases.
Requirements
- Bahraini National
- Fresh Graduate (0–2 years of experience)
- Bachelor’s degree in IT, Computer Science, Information Systems, Education Technology, or related field
- Strong Arabic and English communication skills
- Strong problem-solving and analytical thinking abilities
- Basic technical aptitude and willingness to learn digital platforms quickly
- Organized, detail-oriented, and able to manage multiple tasks.
Preferred Skills
- Familiarity with LMS platforms or educational technologies
- Understanding of helpdesk/ticketing systems
- Customer service mindset with professional communication skills
- Ability to work effectively in a collaborative, service-driven environment
Why Join Us?
- Work on impactful digital transformation initiatives
- Gain hands-on experience with enterprise digital platforms
- Build your career in technology and customer support
- Learn from experienced professionals in a dynamic team environment
Apply Now
If you are passionate about technology, customer experience, and continuous learning, we would love to hear from you.
