This role follows a hybrid model — day shifts are office‑based, while night shifts are performed remotely.
As a Chat Support Representative, you will play a key role in delivering an exceptional customer experience for Bybit, one of the world’s leading cryptocurrency trading platforms, as part of a global project delivered by Conectys.
You will be at the frontline of customer interactions, supporting users through live chat and email, while helping ensure smooth daily operations and continuous service improvement within a fast‑paced fintech / crypto environment. This role requires accuracy, analytical thinking, and a genuine interest in financial markets and crypto‑currency products, while offering space for learning, growth, and long‑term career development.
With over 3,000 employees across multiple sites worldwide, Conectys is one of the fastest growing BPOs on the market, delivering multilingual outsourcing services to customers across Fintech, Gaming and Entertainment, Consumer Electronics, Healthcare, and many more. Here at Conectys, we work together to support each other in a common interest, making our customers’ success our own success.
Within your role, you will:
What will make you successful for the role:
Sounds good? Find out what you can get:
We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical or mental disability, or background.
