Customer Success Manager – Lebanon Full Time NEW

Company Description Slangit is an education-focused technology company using AI to build modern infrastructure for learning systems. The organization aims to empower institutions to develop the next generation of leaders by integrating advanced AI tools into their educational models. Slangit works at the intersection of technology and pedagogy, helping partners improve learning outcomes and operational efficiency. Team members collaborate across disciplines to design solutions that are scalable, data-driven, and learner-centric. The company values innovation, impact, and a culture of continuous improvement.

Role Description This is a full-time hybrid Customer Success Manager role based in Beirut, Lebanon, with flexibility for partial work from home. The Customer Success Manager will serve as the primary point of contact for assigned education partners, guiding them from onboarding through ongoing adoption of Slangit’s AI solutions. Responsibilities include understanding customer goals, conducting regular check-ins, leading training sessions, and ensuring effective use of the platform to drive measurable value. The role involves monitoring account health, analyzing usage data, and taking proactive steps to improve customer satisfaction and retention. The Customer Success Manager will also coordinate with product, sales, and support teams to escalate issues, share feedback, and contribute to continuous product and process improvement. In addition, this role will support renewals and expansions by identifying new opportunities and presenting best practices that align with each customer’s strategic objectives.

Qualifications

• Strong customer-facing skills, including Customer Service and Customer Satisfaction, with a track record of delivering positive client experiences within the education industry..
• Experience in Customer Retention and Relationship Building, with the ability to maintain long-term, trust-based partnerships.
• Excellent communication and presentation abilities in French & English.
• Experience in customer success, account management, or client services, ideally within SaaS, education technology, or related fields.
• Organized and detail-oriented, able to manage multiple accounts, priorities, and deadlines in a hybrid work environment.
• Comfort working with digital tools, and collaboration platforms; familiarity with AI or data-driven products is a must.
• Bachelor’s degree in Education and/or Computer Science, or a related field, or equivalent practical experience.