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Job Opportunity: Customer Success agent
Department: Success
Company: AXON HealthTech
Location: Maadi ,Cairo, Egypt
Employment Type: Full-time
Shift Type: Rotational Shift with Rotational Off
About AXON
AXON HealthTech is a leading healthcare technology company specializing in third-party administration (TPA) services, medical discount platforms, and digital healthcare solutions across Egypt and the MENA region. We are growing rapidly and are seeking a detail-oriented Accounts Receivable (AR) Specialist to join our finance team.
Role Overview
At AXON Healthtech, we prioritize delivering exceptional service to our customers. As a Customer Success Representative, you will ensure customer satisfaction by addressing inquiries, resolving issues, and delivering solutions that embody our commitment to excellence and innovation in healthcare technology.
Key Responsibilities
• Respond promptly and professionally to customer inquiries through multiple channels (phone, email, and live chat).
• Provide clear and accurate information about AXON Healthtech’s products, services, and policies.
• Address customer complaints and ensure timely resolutions to maintain satisfaction.
• Investigate and resolve issues effectively while adhering to company guidelines.
• Escalate unresolved or complex cases to the appropriate departments or team leader when necessary.
• Exhibit a customer-focused attitude and empathetic approach to every interaction.
• Maintain service quality in accordance with company standards and protocols.
• Develop a deep understanding of AXON Healthtech’s product offerings and services to assist customers accurately.
• Support customers with troubleshooting and setup guidance when required.
• Log all customer interactions and resolutions in the Ticketing system for accurate record-keeping.
• Share customer feedback and insights with the team leader to improve service delivery and processes.
Required Qualifications
• High school diploma or equivalent (Bachelor’s degree is a plus).
• Prior experience in customer service, ideally in healthcare or technology sectors.
• Familiarity with CRM software and customer support tools is preferred.
• Strong verbal and written communication abilities.
• Problem-solving mindset with the ability to multitask effectively.
• High level of empathy and a positive attitude toward customers.
What We Offer
• Competitive salary and performance bonuses.
• Opportunity to work in a fast-growing healthtech company shaping the future of healthcare access.
• Strong leadership exposure and the opportunity to build the finance function from the ground up.
• Dynamic, supportive team culture.
• Health and social insurance.
