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Location: Amman, Jordan (Remote to start; transition to on-site later)
Employment Type: Full-time
Department: Counseling Team
Reports To: Head of Offices
About UKuni:
UKuni is a leading education consultancy helping students from the Middle East pursue higher education abroad, especially in the UK. We work closely with students, parents, and partner universities to simplify the admissions journey—from the first inquiry to university enrolment.
Role Overview:
We are looking for a proactive and fast-paced Customer Service (Counselling) Officer to join our Amman team. This role focuses on providing personalized guidance and timely support to students exploring study-abroad opportunities. The position starts remotely but will transition to on-site once our Amman back office is established.
Key Responsibilities:
- Respond quickly and accurately to student inquiries via phone, WhatsApp, and email.
- Guide applicants through admission requirements and documentation.
- Support the on-ground Saudi counsellor by handling new and ongoing student inquiries.
- Maintain organized and updated student records in our CRM.
- Collaborate with admissions and marketing teams to ensure a smooth applicant journey.
- Participate in online information sessions and virtual counselling events.
- Identify recurring student concerns and suggest improvements to processes.
Qualifications:
- Bachelor’s degree in business, communication, marketing, or a related field (preferred).
- Experience in customer service or student counselling (education sector preferred).
- Excellent written and spoken communication in Arabic and English.
- Strong organization and multitasking skills with high responsiveness.
- Familiarity with CRM tools and digital communication platforms is a plus.
Working Hours (6 Day Weeks):
Sunday to Thursday, 10 AM – 7 PM (1-hour break)
Saturday, 12 PM – 6 PM (1-hour break)
Work Arrangement:
- Remote at first, then transition to on-site work once our Amman office is operational.
How to Apply:
Apply directly through LinkedIn.
- If shortlisted, you will be invited to complete a short online application form and/or interview.