Customer Service Coordinator Full Time NEW

Are you a highly organized and detail-oriented professional passionate about Order Management? We’re seeking a proactive individual to join Ideal Standard, a leading brand in the Villeroy & Boch group, and become a pivotal part of our customer service operations.

Responsibilities

This crucial role offers you the opportunity to directly optimize our global supply chain by driving seamless order processing, meticulous export documentation, and strong client relationships in a key growth market.

You will be central to our order management, expertly overseeing customer accounts from inquiry resolution to guaranteeing on-time order fulfillment. This involves close collaboration with our supply team and precise coordination of international shipments with freight forwarders across global platforms. Your responsibilities include preparing invoices, managing all export paperwork, handling certificate submissions, and delivering original documents to banks.

We are looking for strong expertise in:

• Export documentation, including Letters of Credit (LC).
• Warehouse and logistics coordination.
• Customer service and international shipment coordination.
• Solid understanding and practical application of Incoterms in global trade operations.
• Solid experience in the Middle East & Gulf (MEG) region is highly preferred.

If you thrive in fast-paced environments and are passionate about executing flawless export operations, we invite you to make a significant impact within our globally-minded organization.

We’re looking for someone with:

– 3+ years in export operations or order management (MEG region experience highly preferred).

– Deep understanding of Incoterms and export documentation.

– Proficiency in SAP and strong communication skills.

– Fluent English language (additional languages are a plus).

– A meticulous approach and ability to thrive in a fast-paced environment.

Location: Sheraton – Heliopolis

Working Hours: 09:00 a.m – 5:00 p.m

Days off: Friday & Saturday

Flexibility: Occasional work during weekend days (e.g., Fridays) or public holidays may be required, especially during peak times or as operational needs demand.

Ready to drive operational excellence and contribute to a globally recognized brand?

➡️ Apply directly, we can’t wait to hear from you.