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Job Description
- Monitor review and reply to all user-generated content, including comments, posts, and messages on social media platforms.
- Engage with users by responding to comments, questions, and messages professionally and on time.
- Identify potential sales leads or opportunities from user interactions and inquiries on social media platforms.
- Engage with leads and guide them through the sales process, including providing product information and support.
- Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions
Job Requirements
- Bachelor degree.
- Proficiency in written and spoken English.
- Very good in Microsoft Office.
- Very good knowledge of social media.
- Experience in customer-facing roles, customer service, or call centers
- Ability to multitask and work under pressure
- Ability to handle difficult customers and resolve conflicts in a professional manner
- Strong problem-solving skills and attention to details