Customer Account Manager Full Time NEW

Are you ready to kickstart your career in a dynamic and fast-paced environment? We are seeking an enthusiastic and driven Customer Account Manager to join our vibrant team in Cairo, Egypt. This is an incredible on-site, entry-level opportunity to dive deep into the world of sales and customer satisfaction, playing a pivotal role in our company’s success!

Overview: As a Customer Account Manager, you will be the heartbeat of our client relationships, managing the full spectrum of sales and customer service activities. You’ll be instrumental in handling sales activities, preparing quotations, and diligently following up with customers on sent quotations. Your negotiation skills will shine as you close deals and ensure our clients receive exceptional service from start to finish. Beyond sales, you’ll be the go-to person for customer requests and orders, coordinating seamlessly with our logistics and production teams to guarantee smooth operations and timely deliveries. You’ll also take charge of all customer inquiries, ensuring every interaction leaves a positive and lasting impression.

• Responsibilities:
  • Proactively engage in sales activities, identifying opportunities and driving growth.
  • Prepare and manage quotations, ensuring accuracy and timeliness.
  • Conduct diligent follow-ups with customers regarding sent quotations.
  • Negotiate deals effectively to secure partnerships and achieve sales targets.
  • Efficiently handle all customer requests and orders.
  • Coordinate with logistics and production teams for seamless order fulfillment and planning.
  • Manage and resolve all customer inquiries with professionalism and speed.
  • Handle clients requests and submitting required quotations
  • Handle technical requirements of the clients
  • Follow up orders with clients
  • Follow up payments with clients
  • Prepare and deliver technical presentations explaining products or services to customers and prospective customers
  • Confer with customers and engineers to assess equipment needs and to determine system requirements
  • Collaborate with sales teams to understand customer requirements and provide sales support
  • Secure and renew orders and arrange delivery
  • Plan and modify products to meet customer needs
  • Help clients solve problems with installed materials
  • Recommend improved materials to customers, showing how changes will lower costs or increase production
  • Track and log all activities on CRM Software
  • Searching for new clients who could benefit from our products
  • Visit potential clients
  • Establishing new, and maintaining existing, relationships with customers
  • Managing and interpreting customer requirements
  • Persuading clients of our products that will best satisfy their needs
  • Calculating client quotations
  • Negotiating tender and contract terms
  • Negotiating and closing sales by agreeing terms and conditions
  • Offering after-sales support services
  • Administering client accounts
  • Preparing reports for head office
  • Meeting regular sales targets
  • Recording and maintaining client contact data
  • Co-ordinating sales projects
  • Supporting marketing by attending trade shows, conferences and other marketing events
  • Providing pre-sales technical assistance and product education
  • Solving client problems
  • Providing training and producing support material for the sales team