Job Description

What You’ll Do

Serve as the first point of contact for the , Custom Solutions team’s clients via email, WhatsApp, and phone calls.
Respond to inquiries, troubleshoot issues, and provide clear, professional assistance in both Arabic and English – all inquiries related to the CS team.
Coordinate between clients and developers to ensure smooth communication and issue resolution.
Document client interactions, issues, and resolutions to build a knowledge base.
Proven customer support experience, preferably in a similar role.
Strong written communication skills with keen attention to detail.
Able to multitask, prioritize, and manage time effectively.
Customer-centric mindset with a high level of empathy and patience.
Working knowledge of customer service software and databases.
Familiarity with remote access applications (e.g. AnyDesk).
Contribution to improving support processes.

Job Requirements

Who You Are

Bachelor’s degree or equivalent.
1+ years of experience in customer support, technical support, or a similar role.
Strong written and verbal communication in English.
Bonus Points if You Have
Familiarity with ERP, SaaS, or product-driven environments.
Familiarity with Agile workflows and Jira for task tracking.
Technical knowledge in Accounting, business operations, and ERP solutions.