CS | English Account Full Time NEW

Intelcia is a global leader in outsourcing, offering tailored solutions that meet international standards through a combination of talent, technology, and processes. For over 20 years, the company has focused on supporting its clients by providing Multichannel CX Solutions, Business Processes, IT Solutions, and Innovative & Consulting Solutions. With over 35,000 employees across 85 operational centers globally, Intelcia operates in regions such as Europe, North and Sub-Saharan Africa, the Indian Ocean, North and Latin America, and the Caribbean. Committed to excellence, Intelcia aims to be one of the top 10 global outsourcing companies and achieve €1.5 billion in turnover by 2025.

Role Description

This is a full-time on-site role for a Customer Service Representative | English Account position, based in Cairo, Egypt. The role involves delivering exceptional customer service by effectively addressing client inquiries and resolving issues to achieve customer satisfaction. Additional responsibilities include managing accounts, maintaining clear and professional communication, and ensuring a positive experience for each customer interaction.

Qualifications

• Strong skills in Customer Satisfaction, Customer Service, and Customer Service Representatives
• Excellent Communication skills and the ability to interact professionally with clients
• Experience in Account Management and handling client relationships effectively
• Ability to work collaboratively in a fast-paced, on-site environment
• Fluency in English, both written and verbal
• Previous experience in customer service or a related field is beneficial
• Problem-solving and conflict resolution skills to address client concerns