CRM Analyst Full Time NEW

As a CRM Administrator, you will be responsible for managing, optimizing, and scaling our CRM platform to ensure effective tracking of client interactions, streamlined sales and marketing processes, and reliable reporting across the business.

You will act as the central owner of CRM data, workflows, user adoption, and reporting, ensuring the system supports real estate sales cycles end-to-end.

Key Responsibilities

• Administer, configure, and maintain the CRM system (Salesforce, HubSpot, Zoho, Odoo, Microsoft Dynamics, or similar) tailored to real estate workflows
• Manage user roles, permissions, and access controls to ensure data security and compliance
• Import, clean, validate, and maintain the integrity of leads, clients, and property-related data
• Design and maintain dashboards, reports, and KPIs (lead pipeline, conversion rates, response times, agent performance)
• Collaborate closely with Sales, Marketing, and Operations to optimize lead management, automation, and workflows
• Support CRM integrations with ERP systems, marketing automation tools, listing platforms, or property management systems
• Train internal users on CRM best practices, system features, and data accuracy standards
• Document processes, workflows, and system configurations
• Ensure adherence to data privacy, security, and internal governance policies

Qualifications & Experience

• Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field
• 2–3+ years of experience as a CRM Administrator, CRM Analyst, or similar role
• Hands-on experience with at least one major CRM platform (Salesforce, HubSpot, Zoho, Microsoft Dynamics, Odoo)
• Strong experience in data management, imports, cleansing, validation, and reporting
• Solid analytical mindset with high attention to detail
• Ability to train users and communicate technical concepts clearly
• Experience in real estate, brokerage, or property development is a strong advantage
• Ability to work independently and coordinate across multiple departments