Responsibilities
Ensure the collection of payments in a timely manner (daily collection) (mail, bank files …) :
Collect customer receivables via preventive dunning at the beginning of the month and one-off curative dunning (telephone, fax, e-mail or mail), escalate and request the action of the Key Account Managers if needed.
Acquire knowledge of the customers and the distribution channel assigned to you (contacts, operation…)
Obtain the resolution of disputes in collaboration with the Sales Administration and Rebates Clerk and recover the amounts receivable.
Provide all the necessary elements to unblock orders (emails, transfer notices, written reminders, and …)
Daily follow up of the aging balance to detect late payments and set up an action plan if necessary :
Be able to explain them to the customer
Respect of PepsiCo’s internal procedures (clearing, write-off, etc.)
Collaborate effectively with outsourced IBM teams on all related activities (assignment of transfers to be processed, tracking booking, balance tracking).
Qualifications
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