Consulting Business Support Full Time NEW

Key roles and responsibilities

Candidate sourcing and recruitment

• Define staffing requirements/vacancies for the Middle East consulting business in collaboration with management.
• Maintain a repository of recruitment/staffing agencies’ contracts and profiles with universities.
• Maintain a healthy pipeline of candidates by engaging with recruitment/staffing agencies, employees (referrals), and universities to source relevant candidates’ profiles.
• Conduct introductory/initial screening calls for shortlisted candidates.
• Schedule interviews with candidates and interviewers from the business.
• Follow up on and archive interview feedback from interviewers and update the recruitment register accordingly.
• Organise interview feedback reviews to secure decisions on candidates.

Employee onboarding and offboarding

• Coordinate new employees’ relocation (including flights and short-term accommodation recommendations) and visa processing, along with IT system set-up coordination and devices.
• Maintain employee relocation terms and conditions template for the consulting business.
• Maintain employee files, including personal information such as family dependents, address, and emergency contacts.
• Conduct the orientation of new employees in coordination with consultants from the business.
• Manage the exit process of employees, in coordination with HR EMEA, through regular communications, tracking of pending actions, and relevant follow-ups (including final settlement calculations, expense report settlement, project documentation handover, devices handover, and data confidentiality/compliance).

Benefits management

• Track and monitor the disbursement of employee benefits, including EU/GCC pensions, medical insurance, and sign-on bonuses.
• Track housing loans dispersed to employees and monitor repayments to ensure timely settlements.
• Calculate and report end-of-service benefits/gratuity as per UAE Labor Law and employee contract terms and conditions.

Performance management and coordination

• Develop and maintain performance appraisal forms/templates and the competency matrix per job title/grade.
• Develop and maintain a mentorship and employee development toolkit (forms, templates, etc.) for the consulting business.
• Ensure regular follow-up by management on an employee’s progress throughout their probation period.
• Maintain the master list of all employees and their respective mentors.
• Track and monitor trainings completed by employees relevant to their development plan and/or funded by the company.
• Validate the consistency and coherency of completed appraisal forms, in line with the templates, business policy, and requirements.
• Coordinate the biannual performance appraisal process between management, mentors, and employees, including the timely completion of project appraisal, 360 feedback, and biannual performance appraisal forms.
• Organise the biannual People Committee between management, mentors, and employees.
• Maintain an archive of all submitted/formalised employee performance appraisals.

Employee billability

• Track staffing across and consultant utilisation (timesheets) across projects.
• Track employee work status (on client site, in-office, work from home, remote work).
• Track leaves taken by employees, including medical, paid time off, and compassionate leave, and report usage against accrued time-off and legally stipulated leaves (UAE Labor Law).

Accounts, expenses, and invoices reconciliation

• Review monthly business costs shared by Financial Control for any discrepancies and errors in allocation.
• Track expenses submitted by employees and liaise with Finance for timely settlement.
• Follow up with management on cash collections and projects’ invoices settlement.

Job requirements

• Minimum 5 years of relevant experience in business operations, HR operations, talent acquisition, and/or accounts.
• Prior experience working within the management consulting industry.
• Prior experience working within the UAE.
• Familiarity with UAE Labour Law.
• Fluency in English.
• Professional proficiency in Arabic (preferred).
• University education in Business Administration, Human Resources, Finance, and/or similar.

Skill requirements

• Strong communication skills (written, verbal).
• Strong presentation skills.
• Rigor and attention to detail.
• Proactive and autonomous.
• Ability to formalise documents.
• Experience with Microsoft Office.
• Experience with ERP software (e.g., SAP, Oracle, NetSuite, etc.).