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Main job duties and responsibilities:
- Handling letters and collection of dues of maintenance difference and gardens.
- Regularly inspects community facilities.
- Handling walk-in client’s requests and complaints.
- Handle complaints, customer queries, resolve issues within specified timelines (as per SLA and use of Priorities)
- Gather information about living zones, products, and services.
- Create reports, including analysis and ratings.
- Prepare report, highlighting gaps and recommended actions and near miss events.
- On site Follow-up to ensure completion of actions.
- Offer critical insights for the company to drive effective change to enhance customer experience.
- Report complex issues and residents’ complaints to Manager, Community and propose recommendations for improvement.
- Address internal issues, if any, with other departments, which have an impact on service and satisfaction levels and resolve them.
- Responsible for all community admin work.
Job requirements:
Educational background and previous experience:
- Suitable bachelor’s degree.
- 1-3 years of experience in the same position.
Knowledge and Functional Skills:
- Customer Oriented
- Excellent Leadership and Delegation.
- Good Computer Skills (MS Office)
- Excellent communication skills.
- Good command of written and spoken English and Arabic languages.