Community and Support Internship Full Time

As a Community and Support Internship at Tamatem, you will take on a leadership role within the community support team, leveraging your experience and expertise to provide top-notch support to our users. You will play a vital role in ensuring user satisfaction, resolving complex inquiries, and maintaining a positive user experience.

You will:

• Handle a significant volume of user inquiries, tickets, and comments with efficiency and professionalism
• Respond to customer requests or inquiries regarding services, products, and billing, demonstrating a deep understanding of our games
• Prioritize the customer’s needs, ensuring a high level of care, compassion, and accuracy in all interactions
• Provide logical advice to users on the best ways to maximize their gaming experience
• Monitor in-game chat and ensure a positive and respectful user environment
• Go above and beyond to provide excellent quality customer service and resolve user issues to their satisfaction
• Maintain open and interactive communication with users, demonstrating a commitment to their needs
• Continuously strive to enhance the overall user experience through your interactions and feedback
• Maintain up-to-date user databases through effective internal and external communications
• Collect and analyze user information to contribute to team efforts and report on product or service performance
• Play our games regularly to stay informed and provide relevant support. You have:
• Bachelor’s Degree in Sales, Customer Service, or a related field
• 1-3 years of experience in community support or customer service, preferably in the mobile gaming industry

Skills and experience you will bring to us:

• Excellent time management skills
• Ability to adapt and respond effectively to various user personalities
• Patience and empathy in dealing with user inquiries and concerns
• Strong teamwork and multitasking abilities
• Ability to perform under pressure and resolve complex user issues
• Strong problem-solving skills and a commitment to exceptional user support
• A strong work ethic, a team-oriented attitude, and flexibility
• Deep knowledge of our products and services, demonstrating expertise in gaming
• A passion for gaming and a genuine interest in ensuring users have a positive experience