Cluster Reservations Agent Full Time NEW

Company Description

Makkah Clock Royal Tower, A Fairmont Hotel, is a prestigious property located near Al Masjid Al Haram in the heart of Makkah. As part of the Abraj Al Bait complex under the King Abdul Aziz Endowment Project, this 76-story hotel provides guests with exceptional views of the Holy Kaaba and the city of Makkah. Known for its iconic 40-meter Royal Clock, which is visible from 17 kilometers, the hotel offers unmatched hospitality and modern comforts combined with signature Fairmont service. Guests are welcomed to a serene and memorable experience in this spiritual city.

Role Description

This is a full-time, on-site Cluster Reservations Agent role based in Makkah. The role involves managing reservations across multiple properties, assisting guests via phone and other communication channels, and ensuring optimal customer satisfaction. The Cluster Reservations Agent will handle booking inquiries, confirm reservations, provide information about hotel services and facilities, and maintain accurate record-keeping for efficient operations.

Qualifications

• Strong skills in Phone Etiquette and effective communication to engage with guests professionally and courteously.
• Experience in Reservations and Customer Service to handle booking requests and address guest needs efficiently.
• Proficiency in Receptionist Duties, such as coordinating schedules, updating systems, and ensuring seamless guest interactions.
• Excellent problem-solving skills, attention to detail, and ability to work in a fast-paced environment.
• Proficiency in English is required; knowledge of Arabic or other languages is an advantage.
• Previous experience in hospitality or the travel industry is preferred but not mandatory.