Cloud Solution Architect (CSA) – Exchange Server & Exchange Online Full Time NEW

Cloud Solution Architect (CSA) – Exchange Server & Exchange Online

Job Description

We’re Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as “World’s Best Workplaces,” “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Cloud Solution Architect (CSA) – Exchange Server & Exchange Online

________________________________________

Role Overview

The CSA for Exchange is a customer-facing technical leader responsible for designing, implementing, and optimizing Microsoft Exchange solutions across enterprise environments. This role ensures secure, scalable, and compliant messaging platforms, enabling customers to modernize their infrastructure and adopt Microsoft 365 services effectively.

________________________________________

Key Responsibilities

• Solution Architecture & Design
• Architect hybrid and cloud Exchange solutions, including migrations to Exchange Online.
• Integrate Exchange with Microsoft 365 services (Teams, SharePoint, OneDrive) and Azure Active Directory.
• Ensure security, compliance, and resiliency in all designs.
• Deployment & Optimization
• Lead Exchange Server and Exchange Online deployments, upgrades, and health assessments.
• Implement retention policies, compliance configurations, and disaster recovery strategies.
• Optimize performance and troubleshoot complex messaging issues.
• Customer Engagement
• Conduct technical workshops, proof-of-concepts, and readiness sessions.
• Act as a trusted advisor to technical and business stakeholders.
• Align solutions with customer success plans and modernization goals.
• Governance & Automation
• Implement governance for Exchange Online and hybrid environments.
• Use PowerShell scripting and Graph API for automation and management tasks.

________________________________________

Required Skills

• Deep knowledge of Exchange Server architecture, administration, and migration.
• Proficiency in Exchange Online configuration and hybrid deployment.
• Strong understanding of Active Directory, Azure AD, and networking fundamentals.
• Advanced troubleshooting and performance tuning skills.

________________________________________

Preferred Qualifications

• 5+ years in customer-facing roles involving enterprise messaging systems.
• Experience with compliance solutions and email retention policies.
• Familiarity with Microsoft 365 usage reporting and optimization.
• Relevant certifications in Exchange and Microsoft technologies.