Clinical Coordinator Full Time NEW

Role Description

This is a full-time, on-site role for a Dermatology and Laser Department Coordinator. The Coordinator is responsible for overseeing and coordinating the daily operations of the Dermatology and Laser Department to ensure efficient workflow and the delivery of high-quality patient care and aesthetic services.

Key Responsibilities:

• Coordinate and manage patient appointments, consultations, and laser treatment schedules.
• Serve as a primary point of contact for patients, providing information and guidance regarding dermatology and laser procedures.
• Collaborate closely with dermatologists, laser technicians, nurses, and administrative staff to ensure smooth departmental operations.
• Monitor the readiness of treatment rooms and ensure the availability of required medical and operational supplies.
• Maintain accurate patient records and ensure all documentation and consent forms are completed in accordance with organizational policies.
• Follow up on treatment plans, scheduled sessions, and patient communications to ensure continuity of care.
• Ensure compliance with healthcare regulations, patient safety standards, and departmental policies and procedures.
• Address patient inquiries and concerns professionally while promoting a positive patient experience.
• Prepare departmental reports, statistics, and operational data as required.
• Support continuous quality improvement initiatives aimed at enhancing clinical efficiency, service quality, and patient satisfaction.

Qualifications and Skills:

• Strong communication and interpersonal skills to interact effectively with patients, physicians, nurses, and other healthcare professionals.
• Excellent organizational and coordination abilities with the capacity to manage appointments, treatment schedules, and daily departmental operations efficiently.
• Knowledge of dermatology and laser services, including patient preparation, treatment coordination, and post-procedure follow-up.
• Ability to provide outstanding patient support and ensure a positive patient experience throughout the treatment journey.
• Proven sales and customer service skills, with the ability to promote dermatology and laser services, explain treatment plans, and support the achievement of departmental revenue targets.
• Ability to build strong relationships with patients and effectively convert consultations into treatment bookings while maintaining ethical and professional standards.
• Proficiency in using Electronic Medical Records (EMR), scheduling systems, and standard office applications.
• Strong attention to detail with the ability to maintain accurate records and ensure compliance with organizational policies and healthcare regulations.
• Ability to work in a fast-paced environment, prioritize tasks, and manage multiple responsibilities simultaneously.
• Strong problem-solving skills and the ability to handle patient inquiries and concerns professionally.
• Previous experience in a dermatology clinic, laser center, aesthetic practice, healthcare coordination, or medical sales role is preferred.
• Fluency in Arabic and English is an advantage.