Client Success Officer Full Time NEW

Jo Academy is a pioneering EdTech company founded in 2014, offering a comprehensive digital learning platform across Jordan and the region. We serve diverse age groups through an integrated, interactive learning experience designed for national and international school students, as well as university learners. Powered by AI and cutting-edge technologies, Jo Academy enables personalized and adaptive learning journeys that respond to different needs and learning styles. Today, we support over two million learners through thousands of interactive lessons and educational resources.

Jo Academy is a member of ULA Group, alongside ULA KSA, contributing to a broader vision of integrating emerging technologies such as AI-powered adaptive learning, AR/VR, and virtual schools into the education ecosystem across the region and beyond.

Our Purpose

Jo Academy is driven by a clear purpose: to make education accessible, seamless, and engaging. Our mission focuses on increasing knowledge, building skills, and personalizing digital learning experiences. Through technology-enabled education, we are committed to empowering Arab learners, expanding their opportunities, and advancing digital education to better serve our community.

Our Values

At Jo Academy, we foster a culture of innovation, creativity, and impact. As a leader in the EdTech space, we are committed to delivering meaningful products and services that make a real difference. Our team is passionate, diverse, and excellence-driven, united by a shared belief in the power of education and technology to shape the future.

About The Role

Location: Amman Jordan

The Client Success Officer is responsible for ensuring

that schools successfully onboard, adopt, and continue using JoAcademy’s EdTech

solutions. The role focuses on implementation support, school training, client

follow-up, issue coordination, feedback collection, and maintaining high client

satisfaction.

Key Responsibilities

School Onboarding & Implementation

• Support the onboarding of new schools after contract signing or pilot approval.
• Coordinate with school admins, teachers, and relevant stakeholders during implementation.
• Conduct training sessions for school users on platform features and workflows.
• Ensure schools understand how to use the solution in daily academic and administrative operations.

Client Relationship Management

• Maintain regular communication with assigned schools.
• Conduct school visits, check-ins, and follow-up meetings.
• Build strong relationships with school coordinators, principals, teachers, and admins.
• Act as the main point of contact for client needs, concerns, and feedback.

Adoption, Usage & Support Coordination

• Track school usage, engagement, and adoption levels.
• Identify schools with low usage or adoption risks.
• Recommend actions to improve usage and client satisfaction.
• Receive client issues, classify them, and coordinate with support, product, or technical teams.
• Follow up until issues are resolved and communicated clearly to the client.

Feedback & Reporting

• Collect structured feedback from schools, teachers, admins, parents, and students when applicable.
• Share client insights with product and business teams.
• Update CRM or internal tracking tools with client activities and status.
• Prepare client visit reports, adoption updates, and risk summaries.

Qualifications

• Bachelor’s degree in Business, Education, IT, Educational Technology, or a related field.
• Previous experience in EdTech, LMS, SIS, school platforms, educational services, or school operations.
• Experience dealing directly with schools, teachers, coordinators, principals, or administrators.
• Experience in client success, implementation, account management, or customer support.
• Valid driving license and own car.

Required Skills

• Strong communication and relationship-management skills.
• Good presentation and training skills.
• Strong follow-up, organization, and problem-solving abilities.
• Good understanding of school workflows and academic operations.
• Ability to explain digital products clearly to non-technical users.
• Good command of Arabic and English.
• Good computer skills and ability to use CRM, Excel, and reporting tools.

Recruitment Statement

Only qualified and shortlisted candidates will be contacted. Jo Academy is committed to equal opportunity, diversity, and inclusion. We welcome applications from candidates of all backgrounds and experiences.