Client Servicing & Operations Associate Full Time NEW

The Client Servicing Associate is the face of Origin at the front desk and the first point of contact for every member. This document sets out the role, schedule and core responsibilities, followed by the daily operational standards expected on every shift.

Schedule

Five days per week, including one weekend day on a rotating basis (Saturday or Sunday).

Monday – Wednesday: 3:00 PM – 10:00 PM

Thursday & Friday: 6:30 AM – 1:30 PM

Alternating Saturday / Sunday: 8:00 AM – 1:00 PM

Salary

$700 / month as base pay + Sales and Operations bonus

(base pay is inclusive of transport and is non-negotiable)

Key Responsibilities

Front Desk & Client Experience

• Greet and check in clients warmly, process payments accurately, and deliver a polished, on-brand front-desk experience at all times.
• Keep the front desk and studio clean, organized and fully stocked (including the sock box), and ensure music is playing on the ground floor throughout operating hours.
• Be proactive rather than reactive, with consistent attention to detail and a focus on client experience and operational excellence.

Client Communication

• Respond to all client messages within 5 minutes via SleekFlow and answer the Origin landline professionally, always reflecting the Origin brand tone.
• Address client questions, requests, and concerns with care and attention.
• Confirm every request clearly and completely — including immediate confirmation for additional bookings — with no open-ended replies and no spelling or grammar errors.

Sales & Reporting

• Actively upsell classes, packages, memberships and treatments, and collect client feedback to share with management.
• Send daily sales updates and AM / PM class recaps to the team group after each session block.
• Send package and membership expiry reminders to all relevant clients on a weekly basis.

Bookings & Scheduling

• Handle all client bookings, including classes, personal training sessions, recovery treatments, and third-party services.
• Send timely, templated messages regarding bookings, cancellations, confirmations, and waitlist updates.
• Liaise with third-party providers to ensure they are informed of their scheduled sessions and any changes.

Database & System Management

• Maintain and update client information in SleekFlow and admin panel, ensuring accuracy in names, contact details, and profiles.
• Review and revise communication templates regularly to reflect updates in services, schedules, or messaging style.
• Manage the class and service schedule on admin panel, ensuring all classes, personal training sessions, and recovery / third-party services are accurately listed and booked.
• Liase with application developers for any and all issues arrising from the application and troubleshoot accordingly.

Facility, Equipment & Recovery

• At the start and end of every shift, confirm microphones, speakers, iPads, panels, ACs and recovery-room systems are functioning, and coordinate with maintenance for any fixes.
• Keep the rooftop set up (music, mics, mats, towels), recovery-room music running, and the cold plunge clean before every appointment.
• Maintain towel supply across the studio — sprayed with Origin scent — keep ankle weights clean, and coordinate laundry deliveries.
• Coordinate deliveries and ensure that anything handed over to the front desk is logged and stored safely.

Opening, Closing & Handover

• AM: check all class setups, turn off heaters (not panels) 30 minutes before the first class, prepare rooftop classes, and stock towels and supplies.
• PM: complete all cash-closing procedures, confirm recaps and reports are sent, reset every area for the next shift, and remove the sock box on weekends.
• Keep the Origin phone off silent during all working hours, and ensure a smooth handover between the AM and PM shifts.

We’re looking for

• Someone highly organized and autonomous, who takes full ownership and responsibility for their work.
• Someone trustworthy who shows up as a genuine team player.
• Someone who leaves their ego at the door — able to compromise and de-escalate tense situations calmly.
• Someone warm and upbeat, who greets every client with a smile.
• Someone who stays composed under pressure and handles high-stress moments with ease.
• MUST BE FLUENT IN ENGLISH.

We hold ourselves to extremely high standards, and we expect the same from anyone who joins us. If that’s not you, please don’t apply.