Client Engagement Manager Full Time NEW

JOB PURPOSE:

A dynamic and results-driven personnel to drive end-to-end sales ownership – from prospecting and lead generation (hunting 60-70%) to account management and upselling (farming 30%), ensuring smooth execution across the entire sales lifecycle including deal closure, project coordination, and payment collection.

EXPERIENCE:

8-10 years of experience in B2B sales, preferably in System Integration, IT services, or technology solutions

RESPONSIBILITIES (INCLUDES ALL TASKS):

Sales Hunting (New Business Development)

• Identify and target new enterprise customers for IT solutions (Cloud & Data, Security, Managed Services, Digital and Asset Performance Management).
• Develop and qualify leads through research, Networking, industry events, referrals, and digital campaigns.
• Build and maintain a strong pipeline aligned with quarterly and annual sales targets.

Sales Farming (Account Management)

• Manage and grow existing client accounts by maintaining strong relationships, understanding evolving needs, and identifying upsell/cross-sell opportunities.
• Act as a trusted advisor and liaison between the customer and internal delivery/support teams.

Solution Selling & Deal Closure

• Understand client requirements, map them to suitable offerings, and craft compelling value propositions.
• Coordinate with pre-sales, technical, and delivery teams to design and propose optimal solutions.
• Lead negotiations, prepare proposals, and drive deal closure.

Sales Operations & Execution

• Track and manage the entire sales cycle – from lead capture, proposal submission, POC/demo coordination, and project kickoff to implementation monitoring.
• Ensure timely documentation and compliance with internal sales processes.

Payment Collection & Revenue Assurance

• Coordinate with finance and project delivery teams to ensure timely invoicing and payment collection.
• Resolve billing issues or client escalations related to project delivery or commercial terms.

Key Metrics / KPIs:

• Financials : Order Book and Revenue along with Gross Margins
• New customer acquisition
• Growth withing existing accounts and white space coverage
• Sales pipeline conversion rates
• Customer satisfaction and retention
• Days Sales Outstanding (DSO) / Payment collection cycle

TECHNICAL SKILLS /COMPETENCIES:

MANDATORY

• Bachelor’s degree in business, Engineering, or related field; MBA is a plus.
• 8-10 years of experience in B2B sales, preferably in System Integration, IT services, or technology solutions.
• Proven track record in both new business development and account management in KSA market
• Strong understanding of IT infrastructure, networking, cloud and software solutions sales
• Excellent communication, negotiation, and relationship-building skills.
• Exposure in selling into large enterprises, BFSI, Public Sector, Healthcare, Transportation

OPTIONAL

• Strong Industry/domain exposure in the identified industries.

SOFT SKILLS:

MANDATORY

• Excellent communication and presentation skills (written + verbal).
• Ability to collaborate across leadership, sales, and delivery teams.
• Strategic thinker with the willingness to be hands-on in execution when needed.