Cleaning Supervisor – Part-Time Full Time NEW

Silkhaus is a Dubai-headquartered end-to-end technology platform that powers short-term rentals (STRs) for guests, real estate owners, and operators. We have an all-star founding team and leading investors (Oresaya Capital, Nuwa Capital, Global Founders Capital, VentureSouq, Yuj Ventures, and several high-impact family offices and entrepreneurs), with experience in hyper-scaling proptechs and emerging markets technology businesses. In addition to running the largest portfolio of short-term rentals across the GCC, we are building the global technology stack for STRs operators and real estate owners to run cutting-edge short-term rental businesses.

Mission

Silkhaus leverages technology to power delightful short-term rental (STR) experiences for travellers and real estate owners across Asia. Silkhaus is the global operating system for STRs.

Values

• Built By Owners: We operate with an ownership mindset, driven by integrity and technology, to deliver exceptional experiences for real estate owners and guests.
• 1+1=3: We achieve more together through teamwork, perseverance, and flexibility, fostering excellence and continuous innovation.
• Always In Service: We prioritize empathy and excellence, ensuring every guest and real estate partner receives a seamless and memorable experience.

What is the role?

Silkhaus is seeking a highly organized and quality-driven Cleaning Supervisor to lead the development of our internal cleaning operations. This role will begin with managing external cleaning vendors and ensuring exceptional cleaning quality across all units. Over time, the supervisor will be responsible for building Silkhaus’ in-house cleaning team, establishing high operational standards, and creating efficient cleaning processes and documentation.

This is a key position that will contribute directly to guest satisfaction, operational efficiency, and overall brand reputation.

Who You Are

• Proven experience in housekeeping & cleaning supervision, facilities management, or hospitality operations (preferably in short-term rentals or hotels).
• Strong understanding of cleaning standards, housekeeping workflows, and vendor coordination.
• Mandatory proficiency in Microsoft Excel and Email coordination.
• Experience in team building and staff training is highly preferred.
• Excellent communication, leadership, and problem-solving skills.
• High attention to detail and commitment to maintaining premium-level cleanliness.
• Ability to work in a fast-paced environment and manage multiple priorities.
• UAE driving license is must for site mobility and operational visits.

What You’ll Do

Cleaning Quality & Vendor Management

• Oversee daily performance of external cleaning vendors to ensure all units meet Silkhaus cleaning and hygiene standards.
• Conduct routine inspections of properties and provide feedback to vendors for corrective actions.
• Monitor turnaround times, check-out cleaning efficiency, and deep-cleaning schedules.
• Track and report vendor performance metrics and escalate issues when necessary.

Building the In-House Cleaning Team

• Lead the transition from external cleaning vendors to an in-house cleaning team.
• Identify staffing needs and participate in sourcing, screening, and coordinating interviews.
• Support the onboarding, training, and performance evaluation of new cleaning staff.

SOPs & Standards Development

• Develop comprehensive cleaning SOPs, checklists, and quality inspection guidelines.
• Standardize cleaning processes across all units to ensure consistency and efficiency.
• Train internal staff on updated procedures, safety policies, and Silkhaus standards.

Linen & Inventory Coordination

• Manage linen inventory levels, rotation, replenishment, and organization.
• Coordinate with laundry service providers to ensure timely delivery and quality output.
• Conduct periodic audits of linen, cleaning supplies, and equipment.

Operational Coordination

• Work closely with the Operations, Maintenance, and CX teams to align on daily operations and priorities.
• Assist with scheduling cleaning assignments and ensuring timely unit readiness for check-ins.
• Support quality audits and participate in continuous improvement initiatives.