Chargeback Officer Full Time NEW

At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.

Responsible for managing end-to-end chargeback operations across issuing and acquiring, including dispute handling, reporting (FLD/TC-40), fee recovery, and fund settlements. Ensures all activities are executed efficiently, securely, and in compliance with bank policies, regulatory standards, and service level agreements

.
What You’ll Be Doin

• g:
  Manage end-to-end chargeback operations including copy requests, disputes, fraud reporting, pre-arbitration, and compliance as per Visa/Mastercard regulatio
• ns.Monitor incoming chargebacks and ensure timely processing and posting of debits to merchant accounts with required approva
• ls.Conduct monthly monitoring of excessive chargebacks in line with scheme regulations and highlight ris
• ks.Process temporary credits accurately in the card system in accordance with internal policies and contro
• ls.Ensure timely and clear communication with customers at every stage of the dispute lifecyc
• le.Submit all chargeback and compliance documentation to card schemes/member banks within stipulated timelin
• es.Supervise and guide chargeback processing staff to ensure adherence to policies, procedures, and service standar
• ds.Deliver high-quality service to internal and external stakeholders, meeting defined SLAs and customer expectatio
• ns.Validate customer requests and ensure accuracy before processing transactions or system updat
• es.Generate and analyze chargeback, copy request, and fraud reports from Visa/Mastercard syste
• ms.Identify and report fraudulent transactions, ensuring compliance with SAFE/TC40 and other scheme reporting requiremen
• ts.Reconcile chargeback suspense accounts, follow up on outstanding entries, minimize losses, and maintain strong controls and documentati

on.
What We’re Looking

• For:University degree or equivalent qualificat
• ion.At least 2 years of experience in chargeback in card operations and thorough understanding of Visa International / MasterCard International Operating/UAE switch regulations on acquiring & Issuing Chargeba

cks.
What You Should

• HaveAbility to handle Chargebacks/ copy requests within the timeframe set out in Visa /MasterCard Operating regulat
• ions.Ability to identify possible fraud charges and take necessary steps to protect Bank’s inter
• ests.Ability to exercise judgement and interpret Visa / MasterCard operating regulations in a manner that protect the customer’s and bank’s inter
• ests.Maintain both efficiency in operations and quality in service delivery at the same
• time.Ability to handle exceptional processes / large volume of business and maintain service deli
• very.Understand and adapt to changing technological advances in credit cards indu

stry.
What’s In It Fo

• r You:Competitive, performance-linked compens
• ation.Medical coverage for you and your f
• amily.Comprehensive life insu
• rance.Inclusive and diverse workplace cu
• lture.Career development and fast-track growth opportun
• ities.Mentorship from industry ex

perts.