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Responsible for ensuring a professional Call Center performance to achieve departmental goals and objectives.
Supervise Call Center Coordinators performance and monitor calls are distributed fairly and evenly.
Prepare periodic reports and submit it to the direct manager.
Motivate and encourage Call Center Coordinators through positive communication and feedback.
Perform periodic updating of doctors information that related to the department and notify the department staff.
Coordinate work shifts schedule for Call Center Coordinators.
Implements appropriate policies and procedures to achieve the Hospitals goals and objectives in pursuit of Standards of Care, Quality / Performance Improvement.
Perform any other tasks within his/her competence as directed by the Call Center Manager.
3-4 years of experience in the related field, at least 1 year as supervisory post
Bachelors degree in any related field.