Business Developer & Account Manager Full Time NEW

The Customer Success Specialist acts as the main contact for active clients, managing both the hiring request lifecycle and client-related operational tasks.

This role ensures smooth hiring coordination while supporting quotations, invoicing, upselling, and CRM activities.

Key Responsibilities

• Client Lifecycle Management
• Act as the main contact for active clients.
• Maintain smooth communication with clients regarding ongoing projects and service updates.
• Ensure client requests, feedback, and escalations are addressed promptly.
• Support contract renewals and follow up on client commitments.
• Hiring Requests & Recruitment Coordination
• Handle hiring requests end-to-end from internal stakeholders.
• Follow up with HR on the screening, interview scheduling, and feedback collection cycle.
• Support the preparation of offers, onboarding follow-up, and documentation processes.
• Quotations & Contract Management
• Prepare, review, and manage client quotations and appendices.
• Ensure contracts are updated and renewed on time.
• Coordinate with relevant teams to gather necessary approvals.
• Invoicing & Financial Follow-ups
• Create client invoices accurately and on schedule.
• Follow up on pending invoices and ensure timely payment collection.
• Maintain records of invoicing activities and payment status.
• Upselling & Retention Initiatives
• Identify opportunities to upsell additional services to existing clients.
• Support retention programs to maximise client satisfaction and long-term relationships.
• CRM Management
• Maintain and update CRM records for clients and recruitment processes.
• Track progress of hiring requests, client interactions, and potential revenue opportunities.
• Generate reports and insights for stakeholders.
• Stakeholder Communication
• Provide timely updates to stakeholders on recruitment and client activities.
• Ensure transparency on progress, challenges, and opportunities.
• Support internal teams in understanding client and recruitment priorities.
• Hiring Support
• Facilitate alignment between client needs and internal talent acquisition strategy.

Required Skills & Competencies

• Strong communication and stakeholder management skills.
• Excellent organisational and follow-up abilities.
• Client-centric mindset with attention to detail.
• Ability to manage multiple tasks simultaneously (hiring requests + client operations).
• Proficiency in CRM tools and invoicing systems.
• Proactive problem-solving and decision-making attitude.

Experience & Qualifications

• Bachelor’s degree in Business Administration, HR, or related field preferred.
• 2–4 years of experience in recruitment coordination, client account management, or business operations.
• Familiarity with recruitment processes, invoicing, and CRM tools.