Banking Customer Service Advisor Full Time NEW

Company Description

Concentrix is a global leader in technology and services, partnering with some of the world’s most renowned brands. Combining a human-centered approach with cutting-edge technology and data-driven intelligence, Concentrix delivers comprehensive, integrated solutions. The company is committed to driving innovative strategies quickly and effectively across various industries. At Concentrix, the focus remains on creating exceptional customer experiences and fostering growth for businesses worldwide.

Role Description

As a Banking Customer Service Advisor at Concentrix, you will assist customers by providing excellent support in resolving queries and addressing their banking needs. This full-time position is based on-site in Cairo and involves handling customer inquiries via phone or email, managing account-related issues, providing information about products and services, and ensuring a seamless customer experience. You will also be responsible for resolving complaints efficiently and maintaining accurate customer records.

Qualifications

• Fluent English speakers (B2+ / C1).
• Graduates, gap year candidates, and dropouts are welcome.
• Ready to start immediately.
• Customer Service Skills: Strong interpersonal, communication, and problem-solving skills to address customer inquiries effectively.
• Technical and Analytical Skills: Proficiency in using CRMs or banking software, an understanding of banking operations, and an ability to analyze and resolve basic account discrepancies.
• Time Management: Demonstrated ability to handle multiple customer interactions efficiently and meet performance targets in a fast-paced environment.
• Team Collaboration and Professionalism: Ability to work collaboratively with team members and maintain a professional attitude while interacting with customers.
• Preferred Skills: Previous experience in banking or financial services and fluency in multiple languages.
• Education: High school diploma or equivalent required; additional qualifications in business, finance, or related fields are an asset.