AVP – Warehouse Operations Full Time

AVP – Warehouse Operations | Baghdad, Iraq

📍 Location: Baghdad, Iraq

✈️ Visa Sponsorship & Relocation Support Available

Our client, a rapidly growing consumer-focused organization, is looking for an experienced AVP – Warehouse Operations to lead and govern end-to-end B2C warehouse operations managed through a 3PL partner. This is a strategic leadership role responsible for driving operational excellence, inventory accuracy, cost optimization, service-level adherence, and a superior customer experience.

The successful candidate will have strong experience managing large-scale warehouse operations, leading 3PL partners, and building scalable fulfillment processes in high-growth environments.

Key Responsibilities

3PL Governance & Performance Management

• Serve as the primary point of contact for the 3PL warehouse partner.
• Establish, monitor, and enforce SLAs across inbound, outbound, inventory management, and returns operations.
• Conduct regular performance reviews covering productivity, quality, accuracy, and service levels.
• Validate and manage 3PL commercial billing, including manpower costs, variable charges, value-added services, and penalties.
• Drive continuous improvement initiatives and operational excellence programs with external partners.

Warehouse Operations

• Lead end-to-end warehouse operations including receiving, put-away, picking, packing, dispatch, and returns processing.
• Ensure adherence to fulfillment turnaround times and operational KPIs.
• Develop capacity and resource plans to support peak periods, promotional campaigns, seasonal sales, and business growth.
• Drive process standardization and operational efficiency across warehouse functions.
• Ensure compliance with FIFO/FEFO requirements where applicable.

Inventory Management

• Maintain best-in-class inventory accuracy through robust inventory controls and audit processes.
• Oversee cycle counting, stock reconciliation, and inventory investigations.
• Minimize losses arising from damages, shrinkage, mis-picks, and operational errors.
• Implement corrective and preventive actions to improve inventory integrity.

Systems & Process Excellence

• Ensure effective utilization of WMS and related operational systems.
• Monitor inventory synchronization, order flow accuracy, and system compliance.
• Drive process discipline around scanning compliance, location management, and transaction accuracy.
• Leverage operational dashboards, MIS, and analytics to drive performance improvements and decision-making.

Customer Experience & Quality

• Reduce customer complaints related to warehouse operations, including incorrect shipments, shortages, and damages.
• Ensure packaging and fulfillment standards align with brand expectations.
• Partner with cross-functional teams to identify root causes and implement corrective actions.

Cost Management

• Drive optimization of warehouse operating costs and Cost Per Unit (CPU).
• Improve labor productivity, space utilization, and packaging efficiency.
• Identify opportunities to enhance productivity while maintaining service excellence.

Compliance & Safety

• Ensure compliance with safety, statutory, fire, security, and operational standards.
• Maintain readiness for internal, external, and regulatory audits.
• Ensure all warehouse operations adhere to established SOPs and governance frameworks.

Key Performance Indicators

• Inbound & Outbound SLA Adherence
• Order Dispatch TAT
• Inventory Accuracy
• Cost Per Unit (CPU)
• Warehouse-Related Returns & RTOs
• 3PL Productivity Metrics
• Customer Complaint Reduction

Requirements

Education

• Bachelor’s or Master’s degree in Supply Chain, Logistics, Operations Management, or a related discipline.

Experience

• 10–14 years of experience in warehouse operations, logistics, or supply chain management.
• Proven experience managing large-scale warehouse operations and third-party logistics (3PL) providers.
• Strong exposure to B2C fulfillment environments.
• E-commerce experience is preferred. Candidates who have gained exposure to e-commerce operations at any stage of their career and possess a solid understanding of e-commerce fulfillment processes will also be considered.
• Experience in fast-paced, high-growth, retail, fashion, consumer, or startup environments is highly desirable.

Skills

• Strong 3PL governance and vendor management expertise.
• Deep understanding of warehouse operations, fulfillment metrics, and service-level management.
• Hands-on knowledge of WMS and warehouse technologies.
• Strong analytical, reporting, and problem-solving capabilities.
• Excellent stakeholder management and leadership skills.
• Ability to scale operations and drive continuous improvement initiatives.

Why Consider This Opportunity?

• Leadership role with significant operational ownership and impact.
• Opportunity to build and scale warehouse operations in a high-growth environment.
• International exposure and cross-functional leadership experience.
• Visa sponsorship and relocation support provided for selected candidates.
• Competitive compensation and benefits package.

If you have a strong background in warehouse operations, 3PL management, and fulfillment excellence, we would love to connect with you.