ADPE/Service Desk Admin I Full Time NEW

Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.

The ADPE-Service Desk Administrator is the front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in person, by phone, using Remedy or via email. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Work involves troubleshooting hardware problems and repairing or referring to another repair facility as appropriate. The ADPE-Service Desk Administrator installs troubleshoots, configures and repairs software issues for Windows operating systems (OS) and Microsoft Office Suites; troubleshoots and resolves network connectivity issues at the desktop level; and joins personal computers (PCs) to local domains as required. The Administrator configures local PC connections to network printers; troubleshoots Microsoft Exchange Server connectivity issues; and installs and troubleshoots other software and peripheral devices as required by the customer. Additionally, this position may also monitor Tier 1/2 server operations and performance using appropriate software applications and tools. The Administrators shall be the Point of Contact for all local enterprise systems issues (regardless of classification), create and/or manage trouble tickets, and monitor status and report outages to Network Operations Center (NOC). Excellent customer service skills are mandatory. Program: OMDAC-SWACA

This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!

You must satisfy all host country requirements to legally work in the host country to include but not limited to the ability to obtain and maintain a host nation visa and host nation driver’s license in order to be qualified for this position.

Responsibilities

• Provides immediate response to all customers who come to the Service Desk. Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues. Excellent interpersonal skills are required.
• Provides telephone customer support for incoming and follow-up calls used for initial troubleshooting.
• Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office Suites. Troubleshoots all other site authorized software with IMOs and users.
• Creates logon and email accounts using Microsoft Exchange Server and User Manager. Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS administration.
• Works within a small continuous improvement focused team. Tracks and documents work performed to allow accurate reporting of all Service Desk activities.
• Operates and maintains all aspects of server administration to include but is not limited to Microsoft 200X Active Directory, WINS, DNS, DHCP, print queues etc.
• Installs, configures, and maintains DOD-approved communications software on government computers and configures the network to allow proper user access.
• Installs and configures network printers.
• Joins client computers to Microsoft Active Directory domains.
• Configures Microsoft Outlook and manages personal folders in all versions of Outlook.
• Installs, configures, and maintains security software on military computer systems.
• Repairs and maintains desktop and laptop hardware.
• Daily administration of Exchange 200X servers and Outlook Web Access.
• Proficiency in Microsoft SMS, MOM, SCCM and WSUS.
• Performs VERITAS Backup Exec to conduct file server Backup / Restores.
• Maintain Systems Availability and perform regular maintenance on equipment.
• Proficient at hardware maintenance and troubleshooting of various vender Server platforms including Dell, HP, LTO tape library, fiber switch, and SANs.
• Maintaining antivirus / security requirements by the US Army standards and regulations.
• Provides user and Microsoft Exchange account maintenance as required.
• Performs other duties and assignments as required.

Qualifications

• Qualifications:
• Security Clearance:
• Requires an active Secret Clearance
• Education / Certifications: One year of related experience may be substituted for one year of education if degree is required.
• High School diploma or GED required. Bachelor’s Degree in information technology (IT) or a related field preferred.
• This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification.
• Baseline certifications cannot also be used as a Computing Environment (CE) certification.
• The authorized certifications for this job title are listed as follows:
• BASELINE:
• Cisco: CCNA: Certified Network Associate – Security
• Cisco: CCNP: Certified Network Professional – Security
• CompTIA: A+ ce
• CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024)
• CompTIA: CySA+ ce: Cybersecurity Analyst
• CompTIA: Network+ ce
• CompTIA: Security+ ce
• CompTIA: SecurityX ce
• GIAC: GCED: Certified Enterprise Defender
• GIAC: GCIH: Certified Incident Handler: Certified Incident Handler
• GIAC: GICSP: Industrial Cyber Security Professional
• GIAC: GSEC: Security Essentials
• ISACA: CISA: Certified Information Systems Auditor
• ISC2: CISSP (or Associate): Certified Information Systems Security Professional
• ISC2: SSCP: Systems Security Certified Practitioner
• COMPUTING ENVIRONMENT (CE):
• CompTIA: Server+
• Microsoft: 365 Certified: Endpoint Administrator Associate
• Microsoft: 365 Certified: Enterprise Administrator Expert
• Microsoft: 365 Certified: Messaging Administrator Associate
• Microsoft: 365 Certified: Modern Desktop Administrator Associate
• Microsoft: 365 Certified: Modern Desktop Administrator Associate
• Microsoft: 365 Certified: Security Administrator Associate
• Microsoft: Certified: Azure Administrator Associate
• Microsoft: Certified: Azure Database Administrator Associate
• Microsoft: Certified: Azure Security Engineer Associate
• Microsoft: Certified: Azure Solutions Architect Expert
• Microsoft: Certified: Identity and Access Administrator Associate
• Microsoft: Certified: Information Protection Administrator Associate
• Microsoft: Certified: Security Operations Analyst Associate
• Microsoft: MCSA: SQL 2016 Database Admin
• Microsoft: MCSA: SQL 2016 Database BI Development
• Microsoft: MCSA: SQL 2016 Database Dev
• Microsoft: MCSA: Windows 10
• Microsoft: MCSA: Windows Server 2012
• Microsoft: MCSA: Windows Server 2016
• Microsoft: MCSE: Cloud Platform and Infrastructure
• Microsoft: MCSE: Core Infrastructure
• Microsoft: MCSE: Database Management and Analytics
• Microsoft: MCSE: Enterprise Devices and Apps
• Microsoft: MCSE: Private Cloud 2012
• Microsoft: MCSE: Productivity Solutions Expert
• Microsoft: MCSE: Server Infrastructure 2012
• Microsoft: MCT: Certified IT Professional
• Microsoft: MCT: Certified Systems Administrator
• Microsoft: MD-100: Windows Client
• Microsoft: MTA: Microsoft Technology Associate
• Microsoft: MTA: Windows Server Administration Fundamentals
• Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor’s degree.
• Required to be an expert in all functions relating to a Windows Server operating system environment.
• Must be able to apply extensive knowledge of a variety of the IA field’s concepts, practices, and procedures to ensure the secure integration and operation of all enclaves (NIPR, SIPR, etc.) systems.
• Must be able to rely on extensive experience and judgment to plan and accomplish goals for the enclave environment.
• Experience with a customer service-oriented company.

At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.