Welcome guests in a warm, professional, and courteous manner. Handle guest inquiries, requests, complaints, and feedback efficiently. Ensure guest satisfaction by following up on concerns and resolving issues promptly. Coordinate with front office, housekeeping, food and beverage, security, and other departments to meet guest needs. Maintain accurate guest records and update relevant systems when required. Provide information about hotel/company services, facilities, promotions, and local attractions. Support VIP guests, special requests, and guest loyalty programs. Monitor guest experience standards and report recurring issues to management. Maintain a positive and professional image at all times.
Job Requirements
Bachelor’s degree or diploma in Hospitality, Tourism, Business Administration, or a related field is preferred. Previous experience in guest relations, front office, customer service, hospitality, or a similar role. Excellent communication and interpersonal skills. Strong problem-solving skills and ability to handle complaints calmly. Professional appearance and positive attitude. Good command of English; additional languages are a plus. Ability to work flexible shifts, including weekends and holidays if required. Strong organizational skills and attention to detail. Ability to work under pressure without emotionally combusting, which is apparently frowned upon at work.
