Consult with users and management to conduct information assessments to determine user needs and search for appropriate solutions to meet business requirements.
Coordinate with external vendors for the acquisition, maintenance and support of information technology applications.
Install, configure, test, document, administrate, maintain, integrate, and support different enterprise systems at Nile University including but not limited to Dynamics 365 ERP (required), MS Power Apps, Student information system , Learning management system , Correspondence management system , Digital archiving system, HR system.
Identify and set the configuration items for different systems and verify their completeness & correctness.
Manage the ability to continue providing a pre-determined & agreed level of IT services.
Provide front-end application support to clients whether through phone calls, emails, ticketing systems, or face-to-face enquiries.
Develop and document operational procedures and users manuals.
Manage change requests & determine the need to perform a system change whenever needed through standard procedures.
Identifying opportunities that can improve the efficiency of the business and technical processes
Recommend and ensure the standard implementation of policies, procedures, and operations with support personnel for different services and ensure their consistency with Nile University policies.
Works under the general direction of senior management and provides different reports upon request.
Technical skills:
Expert in enterprise systems including but not limited to Dynamics 365 ERP (required), MS Power Apps, Student information system, Learning management system, Correspondence management system, Digital archiving system, HR system.
Ability to understand new software packages or hardware equipment & fast enough to learn new technologies.
Proficient in using Local Area Networks, Metropolitan Area Networks and Wide Area Networks connectivity.
Soft skills:
Creative skills to identify and define user enterprise needs and turn them into workable plans and automate processes.
Aggressive problem diagnosis and creative problem-solving skills.
Strong interpersonal and communications skills with colleagues and clients either verbally or in writing.
Good command of English.
Capable of writing proposals or reports, documenting procedures, acting as a vendor liaison, making presentations to client audiences or professional peers, and working closely with upper management.
Proactive with strong self-management skills to juggle multiple tasks and priorities within the constraints of timelines and budgets.
Desired Candidate Profile
Qualifications and requirements: Education and experience:
Bachelor’s degree in computer science or a related field.
Master s degree in a related field is a plus.
At least ten years of experience in relevant field in well-known and large-scale organizations that support at least 1,500 users.
