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Job Description
Handle inbound calls professionally and efficiently
Respond to customer inquiries and resolve issues in a timely manner
Provide accurate information about products, services, and company policies
Maintain a positive and empathetic attitude toward customers
Document customer interactions in the system
Follow up with customers when necessary
Meet individual and team performance targets (KPIs)
Escalate complex issues to the appropriate department
Respond to customer messages on the company’s Facebook page in a timely and professional manner
Reply to comments on social media posts, ensuring proper engagement and customer satisfaction
Monitor social media platforms and report common customer concerns or feedback
Job Requirements
Previous experience in a call center or customer service role is a plus
Excellent communication skills.
Strong problem-solving and multitasking abilities.
Ability to handle pressure and manage time effectively.
Basic computer skills.
Flexibility to work in shifts (there are no night shifts after 11 pm).
A bachelor’s degree is required.
