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Job Description
Job Overview:
We are looking for a highly experienced Flight Ticketing Supervisor to lead our ticketing operations within a fast-paced tourism environment. This role is ideal for a hands-on professional who can manage complex bookings while supervising and guiding a team to ensure efficiency, accuracy, and excellent customer service.
Key Responsibilities:
- Supervise daily ticketing and reservation operations to ensure smooth workflow
- Handle complex flight bookings, reissues, cancellations, and refunds
- Manage travel arrangements end-to-end, ensuring high service quality
- Monitor team performance and provide coaching and support when needed
- Ensure compliance with airline policies, procedures, and fare rules
- Coordinate with airlines, suppliers, and internal teams to resolve issues
- Maintain accuracy in all ticketing transactions and reporting
- Support sales efforts and upselling opportunities when applicable
Job Requirements
- 4–5 years of experience in airline ticketing within the tourism industry
- Previous experience in a supervisory or senior role is highly preferred
- Strong hands-on experience with GDS systems (e.g., Amadeus, Galileo, Sabre)
- Good knowledge of LCC booking systems
- Proven ability to manage reservations, ticketing, reissues, and refunds
- Strong customer service and communication skills
- Sales awareness and ability to support revenue generation
- Ability to work independently and lead a team effectively
- Bachelor’s degree in Tourism, Business Administration, or a related field
