Monitor and evaluate the performance of debt collection teams to ensure compliance with company policies and procedures.
Develop and implement quality assurance frameworks and continuous improvement plans.
Conduct regular internal audits and ensure adherence to quality standards.
Perform risk assessments and recommend corrective actions.
Ensure compliance with ISO standards (e.g., ISO 9001).
Prepare periodic reports highlighting quality metrics and performance insights.
Provide training and coaching to teams on quality standards and best practices.
Conduct regular internal audits and ensure adherence to quality standards across all company departments, including contracts and proposals.
Perform risk assessments and recommend corrective actions.
Lead auditing activities across all departments to ensure consistency, accuracy, and compliance in operational, contractual, and proposal-related processes.
Requirements:
3–5 years of experience in Quality Assurance, preferably within debt collection or financial services.
Strong knowledge of ISO standards and quality management systems.
Proven experience in auditing and risk management.