Quality Assurance Specialist (Debt Collection) Full Time NEW

Key Responsibilities:

• Monitor and evaluate the performance of debt collection teams to ensure compliance with company policies and procedures.
• Develop and implement quality assurance frameworks and continuous improvement plans.
• Conduct regular internal audits and ensure adherence to quality standards.
• Perform risk assessments and recommend corrective actions.
• Ensure compliance with ISO standards (e.g., ISO 9001).
• Prepare periodic reports highlighting quality metrics and performance insights.
• Provide training and coaching to teams on quality standards and best practices.
• Conduct regular internal audits and ensure adherence to quality standards across all company departments, including contracts and proposals.
• Perform risk assessments and recommend corrective actions.
• Lead auditing activities across all departments to ensure consistency, accuracy, and compliance in operational, contractual, and proposal-related processes.

Requirements:

• 3–5 years of experience in Quality Assurance, preferably within debt collection or financial services.
• Strong knowledge of ISO standards and quality management systems.
• Proven experience in auditing and risk management.
• Strong analytical and problem-solving skills.
• Excellent communication and teamwork abilities.
• Proficiency in Microsoft Office tools.