System Engineer Full Time NEW

About the job

The System engineer in the Technology and Services department will be responsible for installing, maintaining, and troubleshooting technology systems and solutions. This role involves hands-on technical work, customer support, and ensuring optimal system performance. The Engineer will collaborate closely with clients, team members, and other stakeholders to deliver high-quality service and maintain client satisfaction.

Responsibilities

System Implementation & Configuration

• Server Infrastructure: Architect, configure, and maintain high-availability server environments suitable for enterprise-grade video surveillance workloads (including RAID arrays, storage optimization, and OS hardening).
• VMS Management: Design, install, and configure Milestone XProtect environments, ensuring seamless integration with edge devices.
• Device Commissioning: Perform expert-level configuration of Axis Communications network cameras, encoders, and thermal devices to meet project-specific security requirements.
• Networking: Configure and troubleshoot network infrastructure (switches, VLANs, routing, and bandwidth optimization) to ensure low-latency video streaming and data integrity.

Testing & Compliance

• Regulatory Compliance: Ensure all system designs and installations strictly adhere to SIRA (Security Industry Regulatory Agency) and ADMCC (Abu Dhabi Monitoring and Control Centre) regulations and standards.
• Commissioning (FAT/SAT): Lead Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT) processes, ensuring systems meet client specifications and regulatory benchmarks.
• Quality Assurance: Conduct rigorous system stress testing, failover testing, and health checks to ensure 99.9% system uptime.

Maintenance & Support

• Perform periodic system audits, firmware updates, back ups and patch management to maintain overall housekeeping & functionality of the system.
• Security system knowledge: Maintenance of the system, diagnosis, troubleshooting, wiring & connection details, Windows server configurations & troubleshooting knowledge.
• Provide Level 2/3 technical support for complex system malfunctions and integration issues.
• Prepare detailed technical documentation, including as-built drawings, configuration logs, and commissioning reports.
• Perform regular maintenance on installed systems to ensure optimal performance. Diagnose and resolve technical issues related to hardware, software, and network connectivity. Provide on-site and remote support to address client concerns and system failures.

Installation and Configuration

• Install and configure technology systems, including security systems, access control, & accessories, magnetic locks, panels, intercoms, and IP cameras. Set up and test hardware and software components to ensure proper functionality. Integrate systems and ensure compatibility with existing infrastructure.

Technical Support

• Respond to client inquiries and provide technical assistance promptly. Offer training to clients on the proper use and maintenance of installed systems. Document and communicate solutions for recurring technical issues.

Documentation and Reporting

• Maintain detailed records of installations, repairs, and system configurations. Prepare reports on system performance and issues resolved. Ensure compliance with company policies and procedures in all technical documentation.

Safety and Compliance:

• Follow safety protocols during installation and maintenance work. Ensure all installations comply with local regulations and industry standards.

Qualifications

• Diploma or Degree, in Electronics/Electrical/IT engineering, or in any other related technical field with a prior experience in the security services industry.
• Proficiency in installing and troubleshooting IP-based systems, including cameras, access control, intercoms & gate barriers
• Comprehensive knowledge of IP protocols and core networking principles.
• Exceptional abilities in problem-solving, diagnostics, effective communication, and interpersonal relations.

Certifications

• SIRA Certification: Valid and current certification required for security systems installation and commissioning.
• ADMCC Certification: Valid and current certification for operations within Abu Dhabi jurisdictions.
• Milestone Certification: Certified Milestone Integration Technician (MCIT) or Certified Milestone Integration Engineer (MCIE).
• Axis Certification: Axis Certified Professional (ACP).
• Other added value Certifications preferred:-Avigilon, Lenel Onguard, MCSA, MCSE, AZ-800,AS801,CCNA/CCNP