Role : Associate Manager- Customer Service & Digital Solutions
Location : Abu Dhabi
Role Purpose:
The Associate Manager – Customer Service & Digital Solutions supports the delivery of high-quality service operations within Community Banking, with a dual focus on customer service governance and digital enablement. The role is responsible for ensuring accurate and compliant processing of service requests, guiding Relationship Officers (ROs) and Relationship Managers (RMs) on documentation and submission standards, and enhancing customer adoption of digital banking solutions.
The position plays a key role in improving operational efficiency, reducing turnaround time, and driving digital transformation across the Community Banking portfolio.
Key Accountabilities of the role
Customer Service Governance & Quality Control
Digital Solutions Enablement & Client Support
Relationship Support & Advisory
Operational Excellence & Process Improvement
Risk Awareness & Compliance Support
Specialist Skills / Technical Knowledge Required for this role:
Required experience:
