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Role Description
This is a full-time remote role for a Service Representative. The Service Representative will be responsible for assisting students, staff, and industry professionals with e-learning tools and platforms. Core responsibilities include providing support for LMS usage, answering queries, troubleshooting technical issues, and guiding users in navigating digital course resources. Additionally, the role involves maintaining records of service interactions and identifying areas for improvement in service delivery.
Qualifications
- Experience in customer service, effective communication, and troubleshooting user issues
- Familiarity with Learning Management Systems (LMS) and digital tools for online learning
- Basic knowledge of e-learning course design and virtual teaching platforms
- Strong problem-solving skills and a proactive approach to technical or service challenges
- Proficiency in using standard office software and remote collaboration tools
- Ability to work independently in a remote setting with minimal supervision
- Experience in the education or e-learning industry is a plus
- Bachelor’s degree in Education, Information Technology, or a related field is preferred
