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The IT Support Executive’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving escalated end user help requests in a timely and accurate manner.
Operational Management
- Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
- Install anti-virus software and ensure virus definitions are up-to-date
- Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
- Test fixes to ensure problem has been adequately resolved
Requirements
- Office Location: Hatta, Dubai
- Minimum College diploma in the field of Computer Sciences / IT / Engineering
- Minimum 3 years of experience in a similar environment
- Cisco or Microsoft-related certification would be an added advantage
- Highly self-motivated and directed
- Keen attention to detail
- Proven analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Exceptional customer service orientation
- Experience working in a team-oriented, collaborative environment
- Willing to work in shifts and flexible in relocating to other Emirates, if required
