Complex General Manager Full Time NEW

Minor Hotels is seeking an experienced Complex General Manager to lead the pre-opening and operational launch of Tivoli Bilaj Al Jazayer Bahrain and AVANI Bilaj Al Jazayer Bahrain Resort. The role will oversee the strategic, commercial, and operational performance of both properties, ensuring successful market positioning, strong financial results, and exceptional guest experiences

Job Description

Operational & Financial Management

• Strong knowledge of budgeting, financial analysis, and P&L management to maximize profitability.
• Ability to optimize resources and ensure high standards across all hotel operations, including F&B, wellness, and beach club facilities.

Leadership & Team Development

• Skilled in recruiting, training, and leading diverse teams, with a focus on delivering top-tier service and a guest-centric culture.
• Proven track record in team motivation, conflict resolution, and fostering a collaborative environment.

Guest Services & Brand Representation

• Deep commitment to maintaining brand standards for both Avani and Tivoli, ensuring a memorable guest experience that aligns with each brand’s identity.
• Exceptional customer service skills, with the ability to address guest concerns and exceed expectations.

Pre-Opening & Project Management

• Expertise in pre-opening processes, including establishing SOPs, onboarding, and coordinating with contractors and project teams.
• Strong organizational skills to ensure smooth operational launches for both hotels and shared facilities.

Community & Stakeholder Relations

• Skilled in establishing and nurturing relationships with local authorities, stakeholders, and community partners, such as Edamah.
• Ability to serve as a brand ambassador for Avani and Tivoli within the Bilaj Al Jazayer development and the broader Bahrain market.

Market Knowledge

• Familiarity with the Bahrain hospitality landscape and insights into regional trends, guest preferences, and tourism dynamics.
• Knowledge of hospitality technology, management software, and compliance standards within the Gulf region.

Qualifications

• International hospitality professional with extensive leadership experience in resort or luxury hotel operations
• Currently serving as a General Manager or a strong number two (Hotel Manager / Director of Operations / Resident Manager) ready to step into a GM role
• Pre-opening experience is essential
• Exposure to multi-property or cluster operations is highly desirable
• Proven Experience in Luxury and Life-Style Brands
• Strong commercial and financial acumen with a proven track record in driving performance
• Good understanding of the Middle East hospitality market; Bahrain experience would be an advantage
• Strong leadership capability with the ability to build and lead high-performing teams

Additional Information

This role requires a dynamic leader capable of delivering successful pre-opening execution and operational excellence across both properties.