Operations Lead (Maps & Catalog) Full Time NEW

About the Company

At SeatPick, we’re revolutionizing how people buy tickets to live events worldwide — building a global secondary ticket marketplace that makes ticket buying safer, more transparent, and easier for millions of fans across sports, concerts, and major events.

About the Role

We’re looking for a hands-on Operations Lead (Catalog & Maps) to help us build and maintain the best live event catalog in the world. In this role, you will own the operational backbone of our marketplace — ensuring our event catalog, interactive maps, and ticket inventory are accurate, scalable, and continuously improving. This is a high-ownership role where you’ll work directly with data, build processes, and help grow a team that powers the core experience of SeatPick.

Responsibilities

Own Global Catalog & Maps Operations

• Manage and maintain SeatPick’s global event catalog across sports, concerts, and major live events
• Oversee the setup and maintenance of interactive seating maps and event structures
• Ensure ticket inventory is accurate, complete, and consistently updated across markets

Ensure Catalog Quality and Accuracy

• Validate event data, venues, maps, and ticket listings across the platform
• Ensure major global events are accurately represented and updated in real time
• Maintain high data quality standards across all catalog operations

Drive Operational Efficiency with AI & Automation

• Use AI tools and automation to improve quality control and operational workflows
• Identify opportunities to reduce manual work and increase operational speed
• Continuously improve tools and internal systems that support catalog operations

Build and Manage the Catalog Operations Team

• Recruit, onboard, and manage in-house and outsourced team members
• Define workflows, priorities, and operational timelines
• Ensure smooth day-to-day execution of catalog and maps tasks

Identify Problems and Remove Bottlenecks

• Analyze workflows and identify inefficiencies across catalog operations
• Implement simple, practical solutions to improve speed and quality
• Work cross-functionally with product, data, and operations teams

Improve Catalog Infrastructure Over Time

• Help shape the long-term systems and processes behind SeatPick’s event catalog
• Contribute ideas that improve data quality, scalability, and operational efficiency
• Support the evolution of SeatPick’s internal tools and operational frameworks

Qualifications

• 3–6 years of experience in operations, project management, or data operations
• Comfortable working directly with large datasets and structured information
• Strong ownership mindset with the ability to drive change without formal authority
• Experience using AI tools to improve workflows, productivity, or quality control
• Experience managing freelancers or outsourced teams (a strong advantage)
• Strong problem-solving skills and ability to improve processes
• Fluent in English and Hebrew (additional languages are a plus)
• Comfortable working in a fast-paced startup environment
• Experience managing a team is a strong advantage

Preferred Skills

• Passion for sports, live events, or music ⚽
• Interest in technology, AI, and data-driven products