Customer Service Manager -Jordan Full Time NEW

• Ability to interface across multiple disciplines within one organization and achieve results ,
• Strategic and analytical skills ,
• Ability to deal at a high level with customers & partners, in a multicultural environment ,
• Provide strategic vision for Customer Service development as well as guidance for day-to-day tactical issues. ,
• Ability to work in a fast moving, growing company, and able to be a single contributor as well as overall leader ,
• Superior managerial and professional development skills; will demonstrate the ability to train and develop their subordinates. ,
• Ability to solve problems in due time ,
• Proven track record in management of Telecom Operator Customer Service ,

Excellent communication Skills ,team spirit & leading capacities,

Excellent Computer Skills,

A High level of Integrity,

Ability to handle & protect confidential information,

Previous Experience in the telecommunications sector Languages Arabic,English Responsibilities The Customer Service Director is responsible for the set-up and implementation of Customer Service Programs through out the organization and in achieving best in class Customer Service. It includes managing the Customer Service teams, i.e. Customer Call Centre, Back Office and Quality and performance management; Activation of Contracts from indirect sales channels; Billing (Billing adjustments) & Collections. He/she will also be responsible for the development of new customer service programs, etc. Job Type Full Time Job

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