IT Technical Support Specialist Full Time NEW

Company Profile

Majd Yanbu Industrial Company is a joint venture between Elsewedy Cables and Alfanar Electrical Systems, building a state-of-the-art copper rod manufacturing facility in Yanbu Industrial City with a production capacity of 120,000 MT/year. As we approach commercial production, we’re looking for a hands-on IT Technical Support Specialist to build and manage our IT infrastructure from the ground up.

This is a unique opportunity to join a greenfield industrial project and shape the entire IT landscape of a modern manufacturing plant.

What You’ll Do

▸ Design, deploy, and maintain LAN/WAN, Wi-Fi, and firewall infrastructure across office and factory premises

▸ Administer Odoo ERP across Finance, HR/Payroll, Procurement, Inventory, Sales, and Manufacturing modules

▸ Manage the Microsoft 365 E5 environment including Exchange Online, SharePoint, Teams, Intune, and Entra ID

▸ Support IT/OT convergence for the CCR production line, furnaces, and utilities — interfacing SCADA systems with the plant ERP

▸ Implement endpoint protection, patch management, backup/DR, and support NCA ECC compliance

▸ Provide Level 1 & 2 helpdesk support, manage IT assets, and maintain documentation

▸ Manage vendor relationships, IT procurement, budgets, and lead infrastructure projects from data center setup to go-live

What We’re Looking For

▸ Bachelor’s degree in IT, Computer Science, or related field

▸ 3–5 years of hands-on IT support experience, preferably in a manufacturing or industrial setting

▸ Experience with ERP administration (Odoo preferred; SAP/Oracle is a plus)

▸ Working knowledge of Microsoft 365 administration, Active Directory, and Group Policy

▸ Solid understanding of networking (TCP/IP, VLAN, VPN, firewalls) and server management (Windows Server)

▸ Familiarity with SCADA/PLC/HMI networking and IT/OT segmentation is a strong advantage

▸ Professional certifications are a plus: CompTIA A+/Network+/Security+, CCNA, ITIL, or Microsoft 365 Certified