Patient Care Partner Full Time NEW

Company Description Accsight (Healthcare Integrated Solutions) is a leading integrated healthcare consultancy specializing in Market Research, Market Access, Patient Support Programs, and Training and Development across the Middle East and Africa. Led by experienced experts in research, marketing, and market access, the company brings more than a decade of healthcare industry experience to its clients. Accsight offers unique integrated solutions that combine market access and marketing insights, including real-world evidence research and tailored access programs. The organization delivers advanced pharmacoeconomics and outcomes research, oncology insights, and accredited training programs in collaboration with international academic bodies. Through its dedicated Patient Support Programs team, Accsight focuses on patient consultation, education, affordability support, and access to high-value treatments.

Role Description

We are seeking a dedicated and compassionate Patient Support Partner to join our team at Accsight! and support patient centered programs that improve access to care and treatment outcomes.  

Key Responsibilities:

·      Provide prompt and efficient responses to patient inquiries and concerns, ensuring a high level of patient satisfaction 

·      Offer valuable guidance and continuous support to patients regarding their healthcare plans and treatment regimens 

·      Identify eligible patients for the program and facilitate their enrollment process in a timely and compliant manner 

·      Conduct follow-up calls to assess patient satisfaction levels and evaluate service outcomes 

·      Perform regular follow-ups to encourage adherence to prescribed medications and treatment plans, and monitor Start of Therapy (SOT) and service receipt 

·      Support the line manager and program team in managing Patient Support Programs and coordinating with key stakeholders 

·      Prepare and maintain periodic reports on program performance and patient metrics 

·      Ensure full compliance with internal policies, procedures, and applicable regulations 

·      Collaborate with cross-functional teams to achieve program objectives efficiently

Qualifications:

·      Bachelor’s degree in a medical field. (is must).

·      0–3 years of experience in healthcare, patient programs, or relevant

·      Excellent M.S skills.

·      English proficiency.  (is a must).

·      Basic understanding of healthcare systems or patient pathways is a plus

Requirements: 

·      Excellent communication skills and interpersonal skills.

·      Solid problem-solving, decision making and conflict resolution abilities.

·      Organizational and reporting skills 

·      An empathetic and patient centric approach to their role.

·      Ability to manage patient interactions with empathy and professionalism 

·      Cairo residence (is must).

Work Conditions:

• Work Location: First settlement.

• Fixed work hours.

Please fill in the application at:

https://www.dooblocawi.com/client/Survey.aspx?Ticket=NPWFYBQD