Senior Application Support Engineer Full Time NEW

Our client, a leading financial services organization in Abu Dhabi, is seeking a Senior Support Engineer – Application Support to manage and support mission-critical banking applications. This role requires strong expertise in production support, incident management, and maintaining high availability of enterprise systems within a regulated environment.

Mandatory Requirement: Candidates must have hands-on experience working on NPSS (National Payment Systems Strategy) platforms/applications and possess strong expertise in the .NET Core technology stack. Applications from candidates without relevant NPSS experience will not be considered

.
Key Responsibiliti

• esProvide L2/L3 production support for banking applications built on .NET Core and Angul
• arNPSS implementation in the UAE banking ecosystem
• . Monitor and ensure high availability, performance, and reliability of critical syste
• msInvestigate and resolve production incidents, including application errors, performance bottlenecks, and integration failur
• esSupport microservices-based architecture, including troubleshooting Kafka message flows and distributed syste
• msPerform root cause analysis (RCA) and implement preventive measures to avoid recurren
• ceAnalyze logs, traces, and metrics using Azure Monitor and Application Insigh
• tsWork closely with development, architecture, and DevOps teams to deploy fixes and enhancemen
• tsEnsure adherence to banking security, compliance, and audit requiremen
• tsCommunicate effectively with business stakeholders during incidents and provide timely updat
• esParticipate in on-call support rotations, if requir

ed
Required Skills & Technical Expert

iseBackend & A

• PIsStrong hands-on experience in .NET Core 6 and Entity Framew
• orkExperience in troubleshooting REST APIs and backend servi

cesFrontend Awaren

• essWorking knowledge of Angular

8+Database & Data Handl

• ingExpertise in Azure MS SQL Managed Insta
• nceStrong SQL skills for data analysis, troubleshooting, and performance tun

ingArchitecture & Syst

• emsExperience with microservices architecture, including CQRS and choreography patte
• rnsUnderstanding of distributed systems in a high-availability environm

entMessaging & Integrat

• ionHands-on experience with Kafka and Red Hat

AMQMonitoring & Logg

• ingProficiency in Azure Monitor, Log Analytics, and Application Insig

htsCaching & No

• SQLExperience with Redis and Cosmos

DBTesting & To

• olsFamiliarity with NU
• nitExperience using Postman and cURL for API test

ingIdentity & Access Managem

• entExperience with Keycloak (ID

AM)Preferred Experie

• ncePrior experience supporting core banking, payments, or financial systems NPSS Product or IPP Instant payment platf
• ormExposure to regulatory and compliance environments within banking or financial servi
• cesExperience handling high-volume, transaction-based syst

emsSoft Ski

• llsStrong analytical and problem-solving skills under press
• ureExcellent communication and stakeholder management ski
• llsAbility to work in a 24/7 support environm
• entHigh level of ownership, accountability, and attention to det

ail