Customer Service & Planning Manager – Iraq Full Time NEW

Discover Your Potential and Grow with Evyap

With more than 3,000 employees and exports to over 100 countries, EVYAP’s success story began in a small workshop in Erzurum in 1927. Today, our trusted brands, including Duru, Arko Nem, Arko Men, Emotion, Blade, Activex, Evy Baby, and Fax, are loved by millions of consumers around the world. With production facilities in Türkiye, Egypt, and the world’s largest oleochemicals plant in Malaysia, we continue to create value through innovation, sustainability, and a commitment to excellence. Most importantly, we believe our success comes from our people and the unique contributions they bring every day. At Evyap, we believe in growing stronger together. Every new beginning brings new opportunities to learn, create, and make an impact. We share and respect, take responsibility, continuously improve ourselves, and celebrate success as one team. Here, you will find an environment where you can grow both personally and professionally, leave your mark through meaningful projects, and build a rewarding career journey.

Together, we are better. Are you ready to join us on this journey?

What You’ll Be Doing?

• Lead the Customer Service and Production Planning & Scheduling functions end-to-end, ensuring customer orders are captured, planned, produced, and delivered On Time In Full (OTIF) at target service levels
• Prepare, execute, and monitor daily/weekly/monthly production plans and detailed schedules in SAP (PP), based on demand forecasts, open orders, and agreed frozen-zone rules
• Plan manufacturing sequences according to product characteristics, changeover optimization, line capacity, and material availability
• Run the S&OE (Sales & Operations Execution) cycle and actively contribute to the monthly S&OP process
• Monitor schedule adherence and re-plan proactively to manage unforeseen conditions (breakdowns, material shortages, urgent orders)
• Liaise with procurement on raw and packaging material requirements and ensure on-time material availability (SAP MM)
• Lead end-to-end Sales & Delivery Order Management in SAP (SD): order creation, changes, returns, and credit/debit processing
• Own customer complaint and claims management, including root-cause analysis and corrective actions
• Manage daily outbound execution: production output tracking, outbound delivery creation, shipment planning, and invoicing
• Act as the key interface between customers, sales, production, logistics, credit/AR, and finance
• Achieve finished goods and materials inventory targets; manage safety stocks, goods movements, and stock accuracy
• Drive slow-moving, obsolete, and aging stock (SLOB) reviews together with sales and finance
• Own and report key supply chain KPIs: OTIF/service level, schedule adherence, inventory coverage, and order fulfillment lead time
• Develop reporting and analysis tools (Advanced Excel, Power BI, or equivalent) to monitor performance
• Deliver month-end closing reports to finance and management; lead weekly shipment plan reviews
• Lead, coach, and develop the Customer Service and Planning team
• Ensure compliance with Integrated Management System requirements (ISO 9001, FSSC 22000, ISO 22716, GMP+B2, RSPO, Halal, Kosher, and GMP)

Who We’re Looking For?

• Bachelor’s degree in any related field
• 7-10 years of experience in customer service, production planning, or supply chain management
• Hands-on experience with SAP (SD, PP, MM modules)
• Strong understanding of S&OP/S&OE processes, demand planning, and inventory management
• Advanced proficiency in MS Excel; experience with Power BI or similar tools is a plus
• Valid driver’s license (Class B)
• Proven team leadership and people management experience
• Strong analytical, problem-solving, and cross-functional coordination skills
• Intermediate or higher level of English
• Willingness to work in Kirkuk, Iraq, including weekend availability when required.

If you want to grow in an innovative environment, build a career full of global opportunities, and become part of a team that believes in creating success together, we look forward to your application.

The personal data collected as part of your job application is processed in accordance with the Turkish Personal Data Protection Law No. 6698. For detailed information regarding the processing of your personal data, please refer to the Applicant Privacy Notice at the link below: https://www.evyap.com.tr/aydinlatma-metni