Associate – Connectivity Sales Full Time NEW

About the Role

The Associate – Connectivity Sales supports sales and account management activities across the Europe & America region by maintaining customer relationships, coordinating commercial opportunities, preparing proposals and reports, tracking sales pipeline activities, and ensuring timely delivery of customer requirements. The role may require periodic travel to meet customers, support business development activities, participate in industry conferences, capacity events, and represent the company in commercial engagements across the assigned region.

Responsibilities

1. Sales & Business Development Support

• Conduct market research and business intelligence activities to identify connectivity sales opportunities, market trends, and customer requirements.
• Follow up on sales leads, customer inquiries, and business opportunities within the assigned region.

2. Customer & Opportunity Coordination

• Identify customer requirements and support the development of tailored connectivity solutions.
• Communicate customer needs and commercial requirements to internal stakeholders during proposal and offer development.

3. Cross-Functional Coordination

• Coordinate with Legal, Finance, IT, Network, and Technical teams to support proposal preparation, contract execution, technical assessments, and business case development.

4. Commercial & Sales Support

• Assist in pricing, costing, proposal preparation, and commercial analysis activities.
• Support sales reporting, commercial documentation, billing follow-ups, and customer account administration.

5. Sales Operations & Service Delivery Support

• Support purchasing and sales activities related to national and international connectivity services.
• Coordinate with internal teams to facilitate service delivery and support the resolution and escalation of customer and service-related issues.

6. Continuous Improvement & Market Intelligence

• Research and recommend industry trends, market developments, and connectivity best practices to enhance commercial performance and customer experience.
• Perform other related duties as assigned by the direct supervisor.

Education / Certifications

• Bachelor’s degree in Business Administration, Marketing, Telecommunications Engineering, Computer Science, Information Technology, or a related field.

Experience

• 0–2 years of experience in sales, account management, customer service, telecommunications, commercial operations, or a related field.
• Fresh graduates with relevant internships, academic projects, or practical experience in sales, business in a telecom space are encouraged to apply.

Knowledge / Technical Skills

• Basic understanding of telecommunications, connectivity services, and wholesale business concepts.
• Basic knowledge of sales processes, customer relationship management, and account support activities.
• Ability to conduct market research, gather business intelligence, and prepare reports.
• Strong communication, presentation, and stakeholder coordination skills.
• Basic understanding of pricing, costing, proposal preparation, and commercial documentation.
• Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Outlook.
• Strong analytical, organizational, and problem-solving skills.
• Ability to manage multiple tasks, maintain accurate records, and follow up on customer opportunities effectively.

Equal Opportunity Statement

At ZOI, we are committed to diversity and inclusivity in our workforce. We encourage applications from all qualified individuals.