IT Field Technical Support Full Time NEW

Job Summary:

We are seeking a skilled and customer-focused Field Technical Support Specialist to

provide on-site technical assistance and IT support to clients and internal users. The ideal

candidate will diagnose and resolve hardware, software, and network issues while

ensuring minimal downtime and optimal system performance. This position involves

regular travel to client sites or company branches.

Statement of Duties:

1- Provide on-site and remote technical support for desktops, laptops, printers,

mobile devices, and networking equipment.

2- Install, configure, and troubleshoot operating systems, applications, and

hardware components.

3- Support and maintain LAN/WAN connections, routers, switches, and Wi-Fi

access points.

4- Assist in deployment and maintenance of IT infrastructure, including

upgrades and rollouts.

5- Perform preventive maintenance and routine health checks on systems and

equipment.

6- Collaborate with the IT Helpdesk and escalate complex technical issues as

needed.

7- Maintain accurate records of work orders, service requests, and equipment

inventories.

8- Ensure compliance with company IT policies, data protection, and security

standards.

9- Provide user training and guidance on IT tools and best practices.

10- Participate in on-call rotation for after-hours support when required.

Qualifications and Educational Background:

1- Education: Bachelor’s degree or diploma in Information Technology, Computer

Science, or related field.

2- Experience: 2–5 years of experience in IT support or a similar field-based

technical role.

3- Certifications (preferred): CompTIA A+, Network+, Microsoft Certified

Desktop Support Technician (MCDST), or equivalent.

Skills and Competencies:

1- Strong knowledge of Windows, macOS, and mobile operating systems.

2- Familiarity with Active Directory, Microsoft 365, and common enterprise

applications.

3- Understanding of networking concepts (TCP/IP, DHCP, DNS, VPN).

4- Excellent problem solving and troubleshooting skills.

5- Strong communication and customer service orientation.

6- Ability to work independently and manage multiple tasks in the field.

7- Willingness to travel frequently and work flexible hours when required.

Physical and Working Conditions:

1- Must be able to lift and move Network equipment (up to ~25 kg).

2- Travel to multiple client or branch locations as part of daily duties.