Guest Service Officer Full Time NEW

Summary

We are looking for a passionate Guest Service Officer to support the opening of Hyatt Place AlUla.

Hyatt Place AlUla represents a significant milestone in Hyatt’s expansion across the region and will feature 215 guestrooms, two food and beverage outlets, meeting space, swimming pool and a fitness center appealing to both leisure and business travelers.

Your Role

As the Guest Service Officer, you’ll be responsible for delivering exceptional guest experiences by providing efficient front office services, assisting guests throughout their stay, and ensuring a warm and professional welcome at all times.

Key Responsibilities

• Welcome guests and assist with check-in and check-out procedures in a professional and courteous manner
• Provide accurate information about hotel facilities, services, and local attractions
• Respond promptly to guest inquiries, requests, and concerns to ensure guest satisfaction
• Handle room reservations, amendments, and guest profiles as required
• Process payments and maintain accurate guest accounts and billing records
• Coordinate with housekeeping, engineering, and other departments to support guest needs
• Manage guest complaints effectively and escalate issues when necessary
• Maintain up-to-date knowledge of hotel products, services, and promotions
• Ensure compliance with front office procedures, service standards, and operational policies
• Support pre-opening front office preparations and operational readiness

Qualifications

Qualifications

• Previous experience in front office, guest services, or customer service, preferably within hotels
• Strong customer service orientation and passion for hospitality
• Good knowledge of front office operations and guest service standards
• Ability to handle guest requests and resolve issues professionally
• Strong organizational and multitasking skills
• Ability to work effectively in a fast-paced environment
• Good communication and interpersonal skills
• Excellent English communication skills